An IM Software Agent talking... (IT)

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An IM Software Agent talking... (IT)

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An IM Software Agent talking... (IT)

An IM Software Agent calls a Call Center Operator to get info on a train timetable. Using TTS to speak and NLU-ASR to understand, the Software Agent implements a natural dialogue that the Human Agent can easily follow.

This is the recording of an actual phone call placed to live Call Center Operator.


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