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IM GROUP
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Interactive Media
IM Interactive Media, which was established in 1996, operates directly and through Alliances in Europe, North and South America, providing multimodal Solutions to Enterprise and Telecom markets for Customer Interaction Management.
Our systems implement interactive, assisted and proactive services with access to multimedia applications and information across all the main networks and communication devices (wireline and wireless phones, PCs and media phones). Our Solutions (e.g. Speech IVR, Recorder, Virtual Assistants ) are suitable and valuable additions for new and existing Contact Centers, both on site and cloud-enabled.
The integration with the most sophisticated technologies for Natural Language Understanding (NLU) allows us to design and develop voice, video, and text interactive applications, powered by IM Virtual Assistants that implement the innovative “How May I Help You” approach in Value Added Services (VAS).
IM Service Lab
IM Service Lab is the IM R&D company in the field of voice and multimodal interaction. Fields of activity include Natural Language Understanding, Spoken and Multimodal Dialog Interfaces. A set of tools, part of IM multimodal service delivery framework, is suited to quickly create and deploy multimodal applications based on voice W3C-compliant standards (vxml, ssml, emma, etc.). The framework, comprising a development methodology, is specifically designed to build distributed and scalable applications, supporting several programming languages and is integrated with IM.Meltemi® SDP.
For more information, please visit www.imservicelab.com or
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Build and maintain a digital ecosystem including software, applications, and consulting to design and develop Customer Interaction Management Solutions supporting different Customer Relations modalities:
- self-service;
- proactivity;
- assisted service through Human and Virtual Agents.
We deliver multi-channel, multimodal services granting effective Customer Relations thanks to NLP technologies applied to voice and text interaction.
Focus and Domain
Knowledge and expertise in Interactive Systems development, Language and Speech Technologies competence and ownership.
Market Recognition
Proven track record of innovation, performance, and reliability in deployment of Solutions for Telecom and Enterprise businesses.
Since the beginning, our guidelines have been Excellence and Care. These values influence the behavior of the Company, the way our staff work and how we make decisions.
Excellence:
- leverage innovation to keep leadership;
- pursue continual improvement in every aspect of our business practice;
- meet commitments to our employees, clients, stakeholders.
Care:
- look after our staff;
- listen to our clients;
- support the local community;
- protect the environment.
Our Company owns and develops the entire software platform we use to build Customer Interaction Management Solutions.
We have an R&D center specializing in language processing technology (IM Service Lab) and an Engineering Group which takes care of our software Service Delivery Platform and its network applications.
In addition, our Enterprise Group develops interactive applications using our software, technology and methodology.
We deliver turn-key speech and network Solutions in almost any field. Thanks to our software tools, application development is quick and efficient, even working from remote locations.
Our policy is to recruit young engineers who we train on our product line, thus ensuring the right organization development. |
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