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Enterprise Solutions CSA
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IM automated and interactive Solutions provide services that people can rely on, avoiding delays or barriers to access. We help organizations to grant effective vital services avoiding a waste of resources. Our Solutions allow companies to improve the quality and efficiency of many processes, such as automated call transfer, alert notification, registration, benefits and claims management.
Benefits
Our Clients achieve measurable results, such as:
- enhanced satisfaction by providing specialized information;
- improved contact center efficiency;
- reduced costs through an increase in self-service automation;
- simplified access for people with special needs.
The IM.Meltemi® SDP allows the all-in-one customization of different modules, each one providing a specific business Solution:
IM.IVVR: a voice/video portal solution to implement self-service applications created through a user-friendly SCE graphical interface, providing multi-channel capability (video, audio, SMS, MMS), menu navigation through DTMF or natural speech recognition (ASR), using text-to-speech (TTS) when necessary, integrating 3rd party applications, such as external databases, billing, ERP, etc.
IM.MOS (Meltemi Outbound System): this module represents a complete outbound solution allowing the creation of multi-channel active campaigns through a simple web-based graphical interface; it is possible to create massive simultaneous information distribution tasks through any channel integrated in the platform (voice, SMS, MMS, video, Fax, e-mail).
IM.Fax provides the capability to send/receive fax through e-mail, improving fax communication by making it a more private, flexible and easily accessible channel, while minimizing the related hardware costs.
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