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Telco Solutions
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Telecom Operators need to address the growing demand for new applications that enable customers to view, listen, interact and access multimedia information seamlessly anytime, anywhere, anyhow.
Since the beginning, IM has been a strategic partner for Carriers providing Customer Interaction Management Solutions to the communications industry for TDM, SIP, and IMS networks.
The IM.Meltemi® Service Delivery Platform, powering our Carrier Solutions, allows implementation of flexible, high-performance and low cost applications in fields like Customer Care, IP Call Center, Value Added Services.
Benefits
Telecom Operators can rapidly deploy services for their own customers (In-House mode) or for the customers of their clients (Centrex mode) while having benefits from our innovative service automation design approach (IM.MIND) based on Natural Language Understanding.
Whether wireline, wireless, broadband, cable or satellite, we help to advance Telecom business with Solutions for:
- automated self-service and virtual agents;
- outbound notification;
- self and assisted service mix;
- order provisioning for business/consumer services;
- service inquiries and technical support;
and much more.
IM Carrier Solutions can be deployed in distributed configurations, also in N+1 redundancy (local or geographic) to increase system reliability and service availability. In MSDM (Multimedia Server Dual Mode) configuration, it is possible to manage TDM, IP, and IMS network connections simultaneously; this helps during migration processes from TDM to IP as solutions with any mix of TDM, IP, and IMS connectivity are possible even on the same server or interface board. IM Carrier Solutions increase revenues, enhance customer experience in interactive services, and reduce Cap-Ex and Op-Ex expenses.
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Interactive Media designs and delivers IMS-compliant platforms spanning from border-line systems (such as the gateways) in the Transport layer, to media and resource controllers in the Control layer, to application servers in the Service layer. Our Solutions enable mobile and wireline carriers to reduce time-to-market for rolling out new multimedia services and making them available irrespective of the users' location, integrating existing network elements and terminal devices.
IM.AS (Application Server), element of the Service Layer, hosts application and content services. Also included are generic service enablers that manage service elements like user groups and presence. These service elements connect to users through the control layer.
IM.MS (Media Server), which includes the MRF Controller and Processor, provides relevant multimedia resources (conferencing, announcements, interactive voice response, etc.) and the interfaces to connect to Accounting and Billing Systems.
IM.VGW (Video Gateway) is a border signalling and media gateway which is able to provide interoperability between packet and circuit switched networks for voice and video; it also includes the capability to manipulate media format according to network requirements.
IM.USSD Server is the perfect turnkey solution for operators, and service providers to deliver Value Added Services and customer self-care. IM.USSD may either complement or replace existing SMS services, bringing faster interactive messaging to users. It acts as a gateway between applications and the Mobile network. IM.USSD reduces operational costs and increases access speed and delivery of services normally provided thru IVR such as customer self care, prepaid balance enquiry, account reload, language multiple SIM management and even voicemail configurations. Its easy-to-use interface means easier development or customization of existing or new USSD services for application providers, using standard web tools. |
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